XR Tour still generating (24hours and counting) - how to stop or delete? help
Hello everyone, I saw in the update that I can create an XR Tour, which is perfect for sending a project to a client. So I rendered it in an sphere format with around 300 images, but it has been stuck on “generating” for 7 hours now, and I can’t cancel it.
When I try to publish a new one just to test, it tells me that one is already uploading, so I can’t do anything on that end. If anyone has an idea on how to fix this, I’d really appreciate it. Thanks a lot.
Hi @dds02 @mathieu.lelievre.cir
Thank you for reporting this issue, and we apologize for the inconvenience.
To help us investigate this further, could you please provide the following information?
- Your user account/email used to create this XR Tour (you may send this to me privately)
- The approximate creation date and time when you started generating the XR Tour
This will allow us to check the backend status, as it may be related to an online or server-side issue that caused the process to get stuck. Thank you for your patience and cooperation.
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