In confusion I availed of a Pro subscription and teams subscription at the same time. I have emailed and left messages on the website but have not received any replies. Can I get a refund for the months where these 2 subscriptions were running? Who do I email about this?
Sorry for the inconvenience. 
Do you have both a PRO subscription and Teams subscription? Can you private message me your D5 account?
D5 users are able to unsubscribe to D5 PRO in ‘My Space’. Unsubscribing means that you will not renew your subscription to our software. Starting from next period, no more deductions will be incurred. However, the current fee for the software you have purchased is not refundable. Hope it helps. D5 Render
Regarding D5 Teams, You’ll need to select the Team version of your identity when you log in to Myspace and try to click this one （I circled） and see the result.
@Vera_Hsu. I have accidentally done the same thing, however it charged me for a full year plan. This happened 7 days ago, is there any way I can get the remaining time refunded?
I am just a student and am unable to pay this amount. Is there anyone I can email?