When starting D5, Vectorworks crashes

Get Help
1

Dear Support Team,
When i starting D5, Vectorworks crashes.
Could you provide help or some advise at this point.

https://youtu.be/vs-67ynjqu0

zziplog.zip (2.2 MB)

2

Hi there, I apologize for the inconvenience. To better understand the situation, I will be asking you a few questions:

Also, the video you provided seems to be private, and I can’t seem to access it. Looking forward to your reply, thank you.~

3

Thank you for response.
Sorry about video link, my bad. Now it is open u can check.

Memory
Memory1600×1112 97.9 KB

GPU
GPU1600×1115 149 KB

SYS
SYS953×615 49.5 KB

What is your D5 Render Version and Livesync ver?
•⁠ ⁠2.8.0.0471

Is the issue also occurring in other files? or is it file-specific?

  • d5 files saved earlier are opened, but I can’t livesync
4

Hi there. I apologize for the late reply. You might want to try reinstalling the D5 Livesync plug-in and see if it alleviates the issue, but can you also provide your D5 Livesync version to ensure it is up to date? I will also be forwarding this to our team to see the underlying reason why this issue persists. Thank you so much~

5

Hello Clov.
D5 Live Sync For VectorWorks version is 1.1.0.0016.
BTW, I tried all the reinstallation options. I even reinstalled Windows 11 again, and then VectorWorks, then D5. It didn’t help. I bought and increased the RAM. It didn’t help again.
I am curious about how much D5’s work depends on the AVX settings in BIOS?

6

Now I found another thing.
I did a test on the Vectorworks version 2024 all works fine. Problem is with the Vectorworks version 2025

7

Hello thanks for updating us regarding this issue, and I apologize again for the inconvenience this error has caused. Our team is currently investigating this issue further and is working on it. Thank you so much~

8

Cloc thank you for provided update/
I have checked, same issue.
Please check video - https://www.youtube.com/watch?v=Kva4n2mx4VQ

9

this is new log file
zziplog.zip (3.1 MB)

10

Hi, sorry for this. Have you tried uninstalling the old Livesync plug-in first and then installing the new one we sent? If so, we might need to investigate this issue a little further. Thank you for providing us with your log files. We’ll update you regarding this matter. Thanks again!