Video Rendering Stuck at 99% and Render Queue Bug

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1

Hello,
It happens to me very often that when I render a video the load gets stuck at 99% and it never finishes rendering.
Since version 2.4 this happens to me and I have to close the program and open it again. Sometimes even that doesn’t work and I just have to re-record the scene in a new clip for it to work.

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On the other hand, the Render Queue does not work correctly for me either. For example, if I place 5 different Clips to render, hopefully 1 ends up fine and the rest appear as a damaged file.

What do I have to do to solve these problems? The truth is that it is taking me a long time to be able to finish my work because of these errors.

I await your response, best regards.

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2

Hi mate, sorry for that. Does the problem happen to all files or a specific one?
Please use the D5 Support tool to collect a log file then send it to us for troubleshooting (support@d5techs.com)
It will also help if you can send us a sample scene file which has this problem.

Best Regards,
Oliver

1 Like
3

EXACT THING is happening to me! let me know if you found a solution please.

1 Like
4

here’s my prediction to what D5 team reply will be:

  • Sorry for the inconvenience bla bla bla please send log file so we can look at the issue.
    FEW EMAILS LATER
  • (blaming the system) your system is not able to handle the file. your GPU is crashing… then (they end up blaming you) by saying: try to optimize your file because it is too big! lol
    am i right?
5

It happens to our team too, and there’s nothing we can do.

6

Hi there,

Does the problem persist even with other D5 Render Files? How heavy are these files that you and your team are currently working with? As mentioned by @samrafey, we do recommend optimizing your files by hiding assets that are not evident in specific scenes to avoid unnecessary GPU Usage. Even if you are using a powerful device, proper asset and object management should still be observed.

Additionally, please send us the following information:

We generally ask for your log or scene files if the initial troubleshooting process seems to be normal and would want to further assess the issue. Thank you.