Hello, I installed d5 render and downloaded the sketchup programs, but I open the program, but when I import a file from outside, it gives the error shown in this picture. By the way, all my hardware is up to date.
The error code on the screen is below
Video driver crashed and was reset! Make sure your video drivers are up to date. Exiting…
Please, if you have an answer, I would appreciate it if you provide the solution with pictures.
Hello ata.elci
It is necessary to know all the data of your hardware, video card, operating system, etc. and also what file you are trying to open and import from what program, without this any help is blind.
Greetings
Hello @ata.elci
What are the driver version and your graphic card information? Please run D5 as admin, then restart your computer and see whether the issue will remain.
Regards,
Leah
Hello, the graphics card is MSI Nvidia RTX 4080, the operating system version is Windows 11 professional.
Hello, the graphics card is MSI Nvidia RTX 4080, the operating system version is Windows 11 professional.
As I wrote above, I am trying to operate in the sketchup 2023-2020- program.
Hello, my driver version is nvidia version 546.17, my video card is RTX 4080, I run it as administrator.
Hello, how much RAM does the system have, how much is the Skp file, is it the only file that this happens when opening or with all of them?
If it is a very large scene, the lack of ram causes this, if it happens only with this file you have to send it with a log file to the support center so that they can verify it.
If this happens to all the files you try to open, it is a hardware or software problem. In this case, the support center can do a remote system review.
greetings