Of course. Here is a summary of your current situation in English, ready to be sent to a support team.
Summary of the Issue
Subject: Urgent: “Cannot find D5 Render” error persists in 3ds Max after all troubleshooting steps
Hello,
I am experiencing a persistent “Cannot find D5 Render” error when trying to launch D5 from the 3ds Max plugin (D5 Converter).
I have already performed an extensive set of troubleshooting steps, but the issue remains unresolved. My primary goal is to request direct assistance, possibly through remote support, as I believe the problem is specific to my system’s environment.
Troubleshooting Steps Already Taken:
- Standard Reinstallation: Uninstalled and reinstalled both D5 Render and the D5 Converter for 3ds Max multiple times.
- Run as Administrator: Consistently run both 3ds Max and the D5 Render installer with administrator privileges.
- Clean Reinstallation: Used Revo Uninstaller to perform a deep clean, removing all leftover files and registry entries related to D5 Render and the converter before reinstalling.
-
Path Verification: Confirmed the correct program installation path (e.g.,
C:\Program Files\D5 Render) and understand the distinction between the installation path, the user workspace path (e.g.,D:\D5 WorkSpace), and the AppData folder. The plugin is still unable to locate the correct installation path. - Security Software: Disabled antivirus and firewall software during the reinstallation and execution process.
Despite all these efforts, the error continues to appear.
Could you please provide further assistance? I would be grateful if remote support is an option to diagnose this issue directly.
Thank you.
