Unable to Log In to D5 After Windows Update

Hello. I recently upgraded the Windows operating system, which reset all the programs. As a result, I am unable to log in to D5. Is there a solution for this issue? I am using the same computer as before. The previous version was Windows 9, and it has now been upgraded to Windows 11.

Hello @lgh2224111

I found your ‘xxx@office.uc.ac.kr’ account in the admin backend is in education version. Could you confirm it?

Please did you ever log in to other devices during the educational license duration?

D5 Team

1 Like

No, I have never used a different computer before.

Hi @lgh2224111

Please check your DMs