Unable to Access D5 Render Login on Specific Wi-Fi Network (ERR_ADDRESS_UNREACHABLE)

I am experiencing an issue accessing the D5 Render login/myspace page on one specific Wi-Fi network, while the same account works normally on other networks.

Issue description:

When attempting to log in via D5 Render or accessing https://myspace.d5render.com, the page fails to load.

Browser error displayed:
ERR_ADDRESS_UNREACHABLE

The login works normally when I switch to a different Wi-Fi network (e.g. mobile hotspot or another router).

Troubleshooting already done:

  • Changed DNS to Cloudflare (1.1.1.1 / 1.0.0.1)
  • Flushed DNS and reset Windows network stack
  • Disabled IPv6 on the affected Wi-Fi
  • Restarted PC and router
  • Checked firewall and antivirus settings

Additional notes:

The issue started suddenly. My PC experienced an unexpected power blackout previously, but all other internet services work normally. This issue only affects D5 Render login / myspace page on this specific network. No issues occur on other networks using the same PC and account.

System information:

OS: Windows
Location/Region: Malaysia
Internet works normally for other websites and services.

I suspect this may be related to network routing, DNS resolution, or Cloudflare CDN access for my region/ISP. Could you please advise if there are any known network restrictions, IP blocks, or alternative login endpoints I should use?

Hi @wanhui.architect

Please try whitelisting the related IPs and domains for D5 Render on your network or firewall, then attempt to log in again. This usually resolves login issues caused by network restrictions. I will be sending them to you privately.