Tried restarting the computer but it still closes when reaching 9%

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1

Tried restarting the computer but it still closes when reaching 9%.

2

Hi mate, does the problem happen to a specific file or all files? If it is a specific file, you may need to check whether the file is intact. If all files have the same problem, could you run D5 support tool then send a log file (zziplog) it generates to support@d5techs.com?
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

3

Problem only occurs with certain files.What should I do?

4

Hello, is the file intact? I mean, if you once moved the file, you need to make sure the project has the whole folder saved. D5 needs the whole project folder, not just a single .drs file.

Can you compress the project folder which has the problem, then send it to support@d5techs.com?