There is a problem loading asset library

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23

Hello, please send the file to support@d5techs.com; besides, do you use company network or home/personal network?

24

Hi,
I’ve got the same problem:

  • slow loading object time
  • Unable category of the library sometime ( black screen)
  • Some object perpetualy dowload without ending
  • In general time to acces library ( oppening window time, object DL etc) is slow and realy affect the time workflow
  • Some models just frized the screen and the only solution is to preoced an hard reboot

Best

25

Hi, you can use the support tool to collect log and send them to us (support@d5techs.com) to help us troubleshoot the problem. :grinning:

26

Hi @Ryann,

  • I’m not sure how to proced to tollect log…
    Should I supposed to do that directly in D5 software ?
  • What "log " means exactly ( sorry i’m not english speaking fluant).
27

Hi, mate,
Here is the way to collect the log file, log file is a recording flie when you run D5. It helps us to see more details about your operation process and runnning environment.

D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

28

Hi, same problem for me since this morning !!
Someone found a solution ?
Please heeeeelp :face_with_spiral_eyes:

1 Like
29

Hi mate, do you use company network or home/personal network? this problem is usually caused by the network environment. please make sure it is good. If it always happens, can you send the log files to us for troubleshooting?

How to collect log files:
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
D5 Help Center:
support@d5techs.com

30

I have the same problem please help me. whenever I try to load any model from the library it just keeps loading and doesn’t stop or load after long time

zziplog.zip (3.1 MB)

31

Hello. I think the problem is still most likely related to a network issue. Maybe you can check your network. Also, is it convenient to tell me your region?

32

I have the samee issue , i have been wanting to get the pro verson for a long time , but cant like this because its completely unworkable.
zziplog.zip (3.3 MB)

33

Sorry for your problem. We will check the log.

34

Can you now see thumbnails of assets or materials in the library? By the way, please tell me your region.