The connection to the D5 Render is abnormal live sync abort

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1

The connection to the D5 Render is abnormal ,could not reach server (timeout). 127.0.0.1:12121

live sync abort

  1. Restart the computer

  2. Add firewall connection permission

  3. Turn off the firewall and antivirus

I’ve tried everything I can, but it won’t work.

Local live sync works through the D5 file I had saved earlier, but

When I try to do live sync with D5 using a new SketchUp file, that message appears and it doesn’t work.

2

Hi @lki0208

Can you send us video-recording showing the whole issue?

“Could not reach server (timeout) 127.0.0.1:12121”

This usually means the LiveSync plugin can’t connect to D5 Render’s local sync server. Can you please try the following steps (if you haven’t tried them yet, you may also confirm which step you’ve already done) :

  1. Restart your computer
    This often clears stuck processes or port connections.
  2. Open D5 Render first
    Let D5 fully load before starting LiveSync from your modeling software.
  3. Restart all D5 processes
    Open Task Manager , end any D5 Render.exe and D5Launcher.exe processes, then launch D5 Render again.
  4. Make sure both apps have the same permissions
    Run both normally, or run both as Administrator . Avoid mixing the two.

If another application is using the port, close it and try LiveSync again.

  1. Temporarily disable VPN, proxy, or antivirus
    These can sometimes interfere with localhost connections. If LiveSync works afterward, add D5 Render and your modeling software to their exceptions.

This applies to all D5 LiveSync plugins, including Rhino, Revit, SketchUp, 3ds Max , and others, since they use the same local port (12121 ) to communicate with D5 Render.

If the issue persists, please send us your **D5 Render version, LiveSync plugin version, modeling software/version, and your log files

Log1
Log11276×766 55.8 KB

Log2
Log21278×766 51.4 KB

3

I’ve tried everything, but it’s the same error. D5 and SketchUp are all the latest versions

Where should I send the log file?

4

Hi @lki0208

Please send it to me privately here in forum. You may generate a link containing the log files.

5

I just sent you a private message with the link. Please check it.