I tried to re-download D5 render, but still doesn’t work. How can I solve this?
Hi @sunisx1
I apologize for the inconvenience. Can you please try to perform a complete reinstallation of D5 Render:
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Enter %appdata%
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Delete D5Config
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Delete d5_immerse and d5_launcher
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After the deletion of these 3 folders, please uninstall D5 Render, then install it again.
Thank you Clov,
I tried what you suggested and deleted 3 folders and D5 render too.
After reinstalling the program same problem keeps pops up.
I tried in different language(not English), but the problem seems to be same.
Hi @sunisx1
Thank you for the update. Basically, this error prompt occurs when you try to open a D5 Model FIle?
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The error prompt translate to: This project was created using an older version of 団4 形合十四合. When the project is saved, it cannot be opened in previous versions of 図, 豫 十ロ会江. Certain enhancements in ray tracing might affect specific aspects of previous projects.
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Does opening an empty D5 File also show this error prompt? How about for your personal files? How about for Demo FIles?
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What happens if you proceed?
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Please generate a log file for us so we can further troubleshoot this issue. You may send it to support@d5techs.com and have it titled 'Clov-Forum Text gets weird when opening new files or saving"
docs.d5render.com/user-guide/hardware/how-to-use-support-tool