Team Project Crash

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1

I experience crashes somewhat regularly, especially if the software has been idle while I work in other windows, and then I perform more taxing operations like deploying a scatter or, oddly, launching the render queue. Regardless of the cause, I often need to use the history function. There are two issues I have with it:

  1. Non-team projects: It’s frustrating that reverting to a previous version requires saving under a different name. Is there a way to overwrite the same project so I don’t end up with “Project Name,” “Project Name 2,” “Project Name 3,” etc.?

  2. Team projects: We’re ramping up in my office and now have multiple users with team accounts. We recently had our first team project crash, but there doesn’t seem to be a way to revert to a previous version because it requires “saving” the file—yet I’m not entirely sure where the team files actually live. Also, when dealing with crashes in a team project, I think both the super admin and the owner should be able to force “unlock project” when a crash occurs. In a large firm, it’s challenging to rely on a single user to be the sole admin who can “untether” a user from a file after a crash.

2

Hi @ksullivan

I apologize for the inconvenience. Several factors can cause a project to crash, in most cases, it’s likely caused by running a heavy D5 Project (a lot of scatter, etc.) with limited VRAM or smaller VRAM.

May I know your device’s specifications?

  1. By reverting back to a previous version, is this referring to the file’s previous version history? Please clarify. If you are using a backup, you have two options: you can either replace the existing file with the backup or save the backup as a new file to avoid overwriting your current version.

  2. We also highly recommend that you always keep track of your file’s location to prevent any issues. Regarding team roles, I am confirming with our team whether SuperAdmin and Owner have the ability to perform this action, as it’s logical that these roles would have permissions above a standard Administrator.