Team Asset Library

Get Help
1

New Assets not appearing in the D5 Team library. I have saved the assests within D5 and appears in the folder however i cannot access them in D5.

2

Welcome to D5 forum, apologize for this issue. A common reason for this issue is network link disconnection. It is recommended to check

  1. Whether the VPN is turned on
  2. Whether the firewall is set up.
    You can refer to the link below for a much detailed information
    Why are the assets not displayed in the assets library? | User Manual

Let me know if these steps were able to help so that we can try another possible solution.

Lastly, could you please share a screenshot of your team library as well. Thank you

1 Like
3

Capture 2
Capture 21083×908 55.5 KB

Capture 1
Capture 1728×663 82 KB

I have access to the Team Library but the new added assets do not appear. I also have to keep re adding the directory everyday to use the Team library.

Logs: Unique Download Link | WeTransfer

4

Hello,

  • just for confirmation, after adding assets to local library, did it pop up ‘Successfully added’ prompt?

  • Besides, have you tried to click ‘refresh all folder’ after adding them? Please try again.

image
image696×215 67.8 KB

image
image1024×369 52.3 KB

If the problem persists, please let me know.

5

Hi Leah, thank you so much. I didnt know there was a refresh button haha. Thanks again.

1 Like
6

You’re welcome :heavy_heart_exclamation: Glad to hear that it’s resolved.