Ok, I am collecting some information trying to solve the problem, thanks for your patience!
Hello Oliver, as i said on FB, i have exactly the same problemsā¦ and your little program to analyze D5 doesnt want to run (no response after 5 seconds). I uninstalled and reinstalled D5 and still the same problems. My computer, drivers and bandwith are more than fineā¦ rendering is fine tooā¦ but those assets are a pain to open or useā¦ I am from France.
Hi everyone! Iām having the same issue since the latest update. Any idea why?
Hi @Garryback @atelierHKD , sorry for the inconvenience caused by this problem. I consulted our cloud service provider yesterday and would like to ask some questions for further troubleshooting.
- Is the problem continuous or intermittent? Now anytime you open D5 Assets Library, the loading/downloading speed is very slow?
- The current version of D5 Render is 2.3.2, the problem did not happen to D5 2.3.0, or D5 2.2.1?
If the problem persists on D5 2.3.2, please install the previous version and check whether the downloading speed is ok with 2.2 or 2.3.0.
D5 2.3 download
D5 2.2 download - It would help us a lot to figure out the issue cause if you can record a video to show us the issue.
Thank you for your patience, we will keep you updated here.
Regards,
Oliver
- The problem is continuous 4/5 times, also with a new virgin projectā¦ also after reinstalling D5. And the loading/downloading speed is also very slow 4/5 times.
- The problem didnt happen in the olders versions. If i install previous version, i am afraid to not be able to work on my actual projectsā¦ but i can give it a try to check if the issue is the same there.
- Ok i will do it soon.
Hi, yeah, you can install the old version on another place, do not overwrite the current one. Also, before installing it, you can rename the D5 Render shortcut on your desktop, to avoid it from getting overwritten.
Ok i did install the older versions andā¦ surpriseā¦ it is also very long loadings, as long as the new version.
I just made a video of each step and you will see all the differents problems i have with the loadings, the selections, the logginā¦
Also look at the video until the end and you will see my loggin was not anymore ON and became ālogged offā againā¦ so i had to loggin again. It seems all my issues are from āconnectionsā to your servers.
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Same issues here, trouble to log in, to download and apply materials, sometimes the assets library shows āno contentā , etcā¦
and sometimes for no reason, everything works well again.
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itās been 20min and the asset library is still stuck, canāt download and apply materials and the sidebar is still empty.
quite anoying when you have to send images to your clientā¦
Hi atelierHKDļ¼
Sorry for that, if possible, you can switch a network or use VPN then check whether it can work.
Besides, hope you can run the support tool then send me the log file as well. Since this problem happens only to some specific internet service providers on different regions, we have to see the log to know why this issue happened.
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
Thanks for your comprehension! You can send the log to support@d5techs.com.
WOW i have read what you suggested to atelierHKD about using a VPN.
I activated my VPN and D5 Render is working apparently nice !
Loadings are fast and loggin is fine.
I will use then my VPN in waiting you fix that problem of providers / servers.
Thanks for the feedback, might have to get a VPN asapā¦!
Oliver
I logged into a VPN (AVG). If I am using a VPN, D5 does not recognize my log in. Do you need to establish a new password if using a VPN? I was hoping this would solve the slow response with Assets.
Thanks
Gregg
Hi Gregg,
Sorry to hear that, what node (what country or regionās node do you use? maybe you can switch some first)
Second, I have to suggest you download the support tool again, then unzip it, not change the extension to .exe. Then it should be able to run and export a log file called zziplog. (Run it without VPN)
SupportTool_en.7z (120.4 KB)
Besides, please make sure the version number is 2.3.2.0929.
Regards,
Oliver
Hi oliver,
iām having a lot of trouble with the assets and the pro versionā¦ D5 keep to log me off, and it seems to have a glitch when i try to log in againā¦ itās stuck on the log page, the assets wonāt download, etcā¦ And then it works again for few minutesā¦
really need to fix this, itās pretty anoying when you have work to doā¦
Hi atelierHKD, sorry for that, we are communicating with our hosting provider trying to solve this problem. Could you check your private message? we may need to know your region for further troubleshooting.
Hi atelierHKD, sorry for that, we are communicating with our hosting provider trying to solve this problem. Could you check your private message? we may need to know your region for further troubleshooting.
Oliver,
I ran the support tool and made a Zip file. Says it is too large to send here. The assets are loading faster now, so it may be the issue has been resolved. I know you guys are on holiday in China, let me know if you still want to see the zip log. Regards Gregg
Hi Gregg, thank you very much. If you can send the file to support@d5techs.com, it will help us troubleshoot the network issue. Also, recently we found the issue often happened in some areas in France and USA, which is related to the 3rd-party host service provider, we will try to solve the problem!
Thanks again, greetings from China 
Hello everyone! Iām also having this problem, maybe itās time to add some servers on other areas 
Using 2.4 on a brand new pc, same problem as I had on 2.3 and 2.2ā¦
Iām watching Nuno Silvaās course (~2019) and his asset library looks so much faster than mine, maybe itās overloaded now?
Iām using an SSD M.2 and my internet speed is over 300mb/s. Canāt be thatā¦