Hello D5 Support,
I’m experiencing an urgent login issue with D5 Render.
When I try to log in to D5 Render on my PC, I get the error:
“System unknown error”.
Important details:
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My D5 account is paid and active
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I can log in successfully on the D5 website (web login works)
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D5 Render has worked normally on this same computer before
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The issue started suddenly and persists after restarting the PC
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I am not using a VPN
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I am using a mobile hotspot connection
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No corporate or school network
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Windows firewall and antivirus are running normally (not custom blocked)
Because of this issue, I am currently unable to render images for a client, with a deadline today (15.1).
Could you please check if this is a server-side login issue or advise how to fix the local client login?
I can provide logs or screenshots immediately if needed.