System Unknown Error red banner in D5 hi

[delgado.fernando]

[Clov]

Hi @delgado.fernando

Please have try to use D5Hi now and see if the error prompt is showing. Thank you.

[delgado.fernando]

Hola @Clov
En el mismo horario ya no hay problema. Funciona perfectamente.
Muchas gracias!!

[Clov]

Hi @delgado.fernando

Thanks for the update!

[machacon1987]

Hi! i see this problem is recurrent, Likewise, I would like to see a system unknown error, so I would like to know how they solved this problem.
Region El Salvador Zona horaria de El Salvador (GMT-6)
region : machacon1987@gmail.com

regards MArio

[Clov]

Hi @machacon1987

I apologize for the inconvenience.

• Can you try to use another browser or perhaps clear your browser’s cache first, then try using D5 Hi?
• Changing internet networks may also help with the problem.

If any of these didn’t help, then please share to us the Date and Time when you tried to use D5 Hi and was prompted System Unknown Error.

[machacon1987]

thanks for answer!

DATE: may 10 2025
20:00 gmt hora de El Salvador Central America

gracias!

[woohyeon0201]

Hi! i see this problem is recurrent, Likewise, I would like to see a system unknown error, so I would like to know how they solved this problem.
Region : South Korea
email : woohyeon0201@naver.com

It still happens even I erased my online caches and other actions you recommended
Thanks

[Clov]

Hi @woohyeon0201 @machacon1987

I apologize for the inconvenience. We’re currently investigating this issue. Have you tried connecting to another network or perhaps using a VPN? Or even using another browser. Please let me know the results.

Update: D5 Hi, may sometimes be unstable, if you experience this error prompt, please try to use another web browser or clear your browser cache.

[woohyeon0201]

It’s still not working…

[Clov]

Hi @woohyeon0201

Can you give us the specific time of operation (using D5Hi)?

[wasiffaisal4]

hello, it gives me the same system unkown error everytime i use it, kindly look into it pleaseeee

[Clov]

Hi @wasiffaisal4

Please share to us your email address, region, and the time of operation (using d5 hi)

[k.patrashko]

Hello, I also get a System Unknown Error, I cleared the cache and tried with VPN, it didn’t help(
adress k.patrashko@yandex.ru
region Russia, moscow
time periodically yesterday from 18-21, today from 10-11.20

[Clov]

Hi @k.patrashko

D5 Hi, service may have occasional fluctuations, so please try again after a period of time. Thank you for your understanding.

[woohyeon0201]

6/6 14:51 South Korean time

[Clov]

Hi @woohyeon0201

Can you try it now and see if it works on your end? Thanks.

[woohyeon0201]

It worked a few times, but it’s not working again…

[Clov]

@woohyeon0201 D5 Hi is expected to experience occasional traffic, I suggests to try again after few minutes. Or you can try to use another network to test if it pushes through. Thank you.