Suppression d'un ordi sur le compte D5

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1

Bonjour,

Sur notre licence D5 nous n’arrivons pas à déconnecter un poste car le code de vérification envoyé par mail n’arrive jamais à destination.

Pouvez-vous déconnecter l’ordinateur ASE sur notre compte.

Mail du compte : benia.t@ivars-ballet.fr

2

Hi @benia.t

To clarify, are you trying to unbind a device from your D5 account?

I’ve checked our system and can confirm that the verification codes were successfully sent to the email address associated with your account. Please kindly check your spam or junk mail folder, as the email may have been filtered there.

It is also recommend to whitelist the following email addresses in your email settings:

Please let me know if you still can’t receive the verification codes. Thanks

3

Bonjour,

J’essaye bien de dissocier un appareil du compte.

Je ne reçois toujours pas les code de vérifications et cela nul part.

4

Hi @benia.t

I’ve checked our system and can confirm that the verification emails were successfully delivered to your email address.

Could you please check your spam or junk folder and ensure that emails from our domain are not being filtered or blocked by your email provider? Please whitelist the following: