SketchUp hangs on "Synchronizing" for 30+ mins then crashes SketchUp

[rattawat.mk]

I am experiencing a persistent crash during the synchronization process between SketchUp and D5 Render (latest version).

The Problem: When I click Sync, the progress bar hangs on “Synchronizing” for 20–30 minutes. Eventually, D5 fails to update, and SketchUp crashes/shuts down completely.

What I have already tried

-Layer Management: Hiding heavy models and syncing only specific scenes.
-Model Cleanup: Deleted unnecessary geometry and purged the file.
-File Isolation Copied parts of the model into brand-new SketchUp files.
-Separated and tried rendering individual rooms in separate files, but the long sync time and crash still occur in every file.

But all of these failed
need advice or a method to solve
thank you
v

[Clov]

Hi @rattawat.mk

Does this occur to this specific SKP only? We were able to encounter similar issue which was caused by an unknown material.

• If possible, you may share this SKP file to us for further troubleshooting. You may reach out to me privately. Thank you.

[rattawat.mk]

Yes, in SKP (any file that involves or copies of an origin model to another SKP file), I think im imported many textures to this SKP, and I think I might use a high poly model in the file, which makes my d5 is 2.05 GB( idk if it’s normal?)

I will clear my SKP file and send it to you

Thank you very much

[Clov]

Alright, I await for your file.