Hi there,
恭贺新禧！
Happy Chinese New Year!
The Spring Festival season is here from 6th to 18th Feb, and since it is like the biggest thing for us here in China, you guys might experience a bit of delay on customer/technical support.
It may take a couple of days for your queries to be resolved, but rest assured, we are going to get you covered 
P.S. If you are unable to load saved files, please try the Repair Tool
Thank you so much for your understanding!
Sincerely,
D5 Team
