Scene Express Download Links not working

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1

Are the express scene downloads still available?
The links do not work.

2

Hi @johnharvey

We’ve recently updated these links. Can you share to us which specific Scene Express Volume?

3

Hi. Thank you for your reply.

I have tried several Scene Express Volumes, and none of them worked.

For example, Scene 122.

Wetransfer page loads fine. When clicking download, Download Manager gives a “not found” error message, and Chrome downloads “local-bartender.htm”.

4

Hi @johnharvey

I just tried Volume 122 to see if it the problem occurs on my end.

  • I can normally download it without any interruptions or errors
    image
  • The contents of the folder are also normal.
    image
    image723×438 15.2 KB

It seems that this is only happening on your end. Please try the following:

  • Clear browser cache
  • Use a different browser
  • There may be some security software that is blocking the download; you might want to try to disable it TEMPORARILY.
5

I still can’t download these wetransfer files. The links do not work.
I have disabled anti-virus. It does not help.

Anyone else based in South Africa that cannot download these files?

6

Hi @johnharvey

Have you tried using a VPN? Currently, there are no reports from South African users who can’t seem to download Scene Express, and we have also tested it.

  • How about using another web browser?
  • What does it look like when you start to download them?
7

Thank you for your reply.

I have tried another browser. Still does not work.
A VPN won’t make any difference. This is the only site that I have trouble with downloading files.
Refer to the screen shots.

Any other suggestions?

image
image1507×720 308 KB

image

8

Hi @johnharvey

Does this only occur to files from Scene Express?

  • Can you receive other files via wetransfer other than from Scene Express normally?
  • How about Google Drive?

Scene express files are usually stored in wetransfer so we can easily track it on our end.

9

Thank you very much for your reply.
I do send and receive files via Wetransfer on a regular basis without issues.
I use google drive as well.

10

Hi @johnharvey

I just want to clarify, this window that shows “Not Found”, does this only occur when you paste the URL? How about directly downloading it from WeTransfer?
image

  • I highly suggest contacting Wetransfer support regarding this issue since we don’t have any restrictions or limitations regarding the download.