Hi, I have a couple of issues which are as follows:
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I’ve been constantly getting the “Sync Project” option during D5 startup every time I launch D5 through Sketchup Live sync, which shouldn’t be happening since I’ve always opened my project using the live sync plugin.
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Detached models from my selected scatter area are brought back to default every time I regenerate the scatter area. So, I have to detach all unwanted tree assets blocking my camera view, and do it again every time I reopen my file.
Any help/work-arounds are much appreciated!
Hi there; I apologize for the inconvenience.
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Does this appear as the “Sync Project” prompt? If so, this happens every time you open SketchUp first and then proceed to click on D5 Livesync since it assumes that you may want to create a new D5 Scene file using the same SKP Model. I suggest opening your D5 Scene file first, then your SKP file, and then activating the live sync plug-in
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As for your second question, could you provide screenshots or video recordings of it to ensure that we are on the same page and that we may understand your query vividly? Thank you.
Thank you for responding!
- Yes, it is the sync project prompt that appears every time. I found it unusual as I’ve always opened my projects through the Sketchup file. I only get the prompt once when it’s my first time importing to D5 and never again when I have had it synced. But this time, it appears every time I launch D5 using the plugin from SKP.
- The location and file name of the base SKP file remains unchanged too. One thing, I remember using the “Clear Data” in D5 function for the very first time before the issue started happening. I don’t know if it might be related to the issue.
- Regarding the scatter issue, basically what happens is:
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I configure my scatter area, detach unwanted assets from the scatter for the scene I am building. I didn’t want the tree from the scatter blocking my view of the house. (Image 1 is the view I want with all detachments done).
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And then, I save my file and close D5. When I reopen my D5 file, I get prompted to regenerate all my scatter areas. (Image 2)
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And doing so, all my configured placements/detachments are back to their default location. So I have to remove everything again every time I reopen my file. This is troublesome as I work on different projects and reconfiguring scatter areas every time for different views is simply just bad.
Hi there,
Thank you for your detailed response. I attempted to recreate the environment where the scatter issue was evident, but unfortunately, I did not encounter the same problem. I deleted some vegetation assets, closed the file, and then reopened it to regenerate the scatter. The assets I deleted did not reappear.
Would it be possible for you to send your scene files to us so we can test them on our end and assess this issue further? You may send it to support@d5techs.com and have it titled “Clov—Forum Scatter Issue (Deleted Asset comes back).” Please send the entire folder and not just the .drs file. Thank you.
Hi. Unfortunately, I can’t email the file. It’s 2.85 gb. And, I don’t have a cloud to upload to. Maybe you can send me a link where I can upload?
I would also like to point out another detail I noticed but this time with the Terrain Feature.
The scenario is I want to paint on terrain to create a nice blend between gravel and grass area.
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1st Image shows the default terrain
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The next is the terrain plane painted with gravel
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After painting and deselecting the Terrain plane, the painted area turns into black as seen in Image 3.
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The work around I found was having to paint the gravel texture in a large area in large amounts first.
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After doing No.4, the painted area from Image 3 now appears normal.
Just would like to point this out for you to look into.
Hi there I apologize for the incovenience. You may send your files in this google drive folder : Upload Here - Google Drive, please include the file that has now the terrain issue since I also tried it on my end and the issue was not evident. Thank you so much
Hi!
The file has been uploaded and compressed to a zip file. The Terrain issue was observed in the same project. Please tell me if you have download the file! I might need to remove it before the year ends.
I hope you can look into the issue I encountered. Thank you!
Hi there, I just received and opened your file and tested it. I seem to have not experienced the issues such as:
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The reappearance of the asset (Tree), which was already removed. I tried to regenerate the scatter, but it didn’t appear.
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I also tried to use the brush tool to insert the pebbles, but there were no shadows.
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I do suggest reinstalling D5 Render by deleting these files first, then reinstalling it. Let me know if there are any differences. Thank you.
Hi. I will send an update after reinstalling maybe this weekend. Need to finish some projects first. Thanks!
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