Hi dear
I have two problem
1- after I finish my work in d5 render I close it then the next day I opened the file but it was empty as you see in the attached pic
I try to use the backup file but it opens one time only and I cant save it or make any change when I closed it and re-open it also empty
the big problem was I lost my contract with my customer because I was having a meeting with him to see the design and he told me I’m wasting his time because the file was empty
and to know this not the first time
the second problem is the VR
I used the VR option but I found some echoes
1- some of the reflections material becomes a glow
2- there’s a delay
3- the stability of the view is down so i can use it for more than 5 minutes
Hi aenepa,
Sorry to hear that you ran into this problem. From your description and the screenshot, I think the file may be edited externally (is it stored on a third-party online place like onedrive?), or the file path exceeds the limitation of Windows system (256 characters)?
At last, if possible, please compress the file which had the problem and send it to my email ziyin.zhu@d5techs.com, and we will check the file to find the issue cause.
Regarding the VR function, it is still in beta status, and the image quality is between middle and high quality in the preview mode. (It has shadows, but does not have reflections)
Do not set the FPS at high level, and it should work better. In D5 2.4, we are going to optimize the VR function, thanks.
Hi aenepa,
Sorry to hear that. Could you please send the scene file to support@d5techs.com?
It sounds abnormal, and we will help you check whether we can recover the file and why the problem happened.
For troubleshooting, could you let me know whether the file was saved in a NAS?
