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i can not open a file to d5 dont kown why i have always used the same file. it won´t open gets stuck in this window help asap

Hello! Sorry for your problem.

Firstly, you can update your video card driver to the latest version and try to open the file again. Also, please check if your RAM and VRAM usage is too high.

If you are still unable to open your file, please send us this file along with your log. You can refer to this post to learn how to collect logs. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM