Request to Unbind Device for Expired EDU License

Get Help
1

Subject: Request to Reset Device Binding for Expired Student License

Dear D5 Render Support Team,

I am a student who previously used a D5 Render student license. However, my student license has recently expired, and now I am unable to log in to my account on a new device. I would like to request a device unbinding or account reset so that I can access my account again.

Here are my account details:

  • Registered email: 212492@jnu.ac.kr
  • Name: Woo TaeHo
  • School name: CHONNAM NATIONAL UNIVERSITY

If possible, please help unbind the previous device or reset the device bindings on my account.

Thank you very much for your support.

Best regards,
Woo TaeHo

2

Hi there,

Your Educational Version has yet to expire, it will expire this June 11, 2025. Currently, you will have to wait for the expiry date to reapply using your new device.

3

Hello,

Thank you for your reply. The reason I am requesting to unbind my previous device is that it was incompatible with D5 Render — I wasn’t able to run the software properly due to hardware limitations. For this reason, I have purchased a new computer specifically to use D5 for my academic projects.

Would it be possible for you to manually unbind the old device on your end, so that I can continue using my active EDU license on my new computer?

Thank you very much for your understanding and support.

Best regards,
Hana Giulia Khamash
Istituto Marangoni Milan