Dear Support Team,
My computer was previously damaged, and as a result, it seems that my EDU account is currently blocked.
I was informed that measures would be taken to resolve this issue; however, the account is still inaccessible, and I am unsure what steps I need to take on my end to proceed.
I would sincerely appreciate your assistance in resolving this matter or providing guidance on any actions required from me.
Thank you very much for your time and support.