I am writing to request assistance with a login issue I am experiencing with D5.
I am able to log in successfully on the D5 official website using my account without any problems. However, when I try to log in through the D5 Launcher using the same account credentials, the login consistently fails.
Since the website login works correctly, I am unsure why the launcher login does not function, and I have not been able to identify the cause on my own. I have already checked my ID and password multiple times and confirmed that they are correct.
Could you please advise on what might be causing this issue, or let me know if there are any additional settings, network requirements, or known problems related to the D5 Launcher login?
Thank you very much for your time and support. I look forward to your guidance.
May I confirm if this is the same device that was used when you initially applied for and activated the license, or are you trying to log in on a different device?
Please note that the Edu License is a fixed-seat license, which means it is bound to the device where it was first activated. If you attempt to log in on another device, the D5 Launcher login may fail even if the account credentials are correct.
Kindly let us know so we can advise on the next steps accordingly. Thank you
I am writing to ask for guidance regarding continued use on a new computer.
My previous computer recently broke down, and I have since built a new one. I plan to continue using the service/software on this new device and would like to know if there are any procedures I need to follow to ensure proper and uninterrupted use.
Please let me know if any additional steps, verification, or settings are required.
Thank you very much for your assistance.
Thank you for the clarification. In this case, we will need to verify your account. Please check your inbox. I’ve sent you a private message. Thank you.
My computer was previously damaged, and as a result, it seems that my EDU account is currently blocked.
I was informed that measures would be taken to resolve this issue; however, the account is still inaccessible, and I am unsure what steps I need to take on my end to proceed.
I would sincerely appreciate your assistance in resolving this matter or providing guidance on any actions required from me.
Apologies for the delayed response over the weekend. I’ve already responded to your query via private message. Please check your inbox when you can. Thank you
