Re-Login each time

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1

Hi, Since I’ve reinstalled D5 on a new PC, I’ve to relogs to my D5 Render account each time I open it. How can I resolve this ?
Thank You

2

Hi @fchapot

Apologies for the inconvenience caused. Could you please confirm the following:

  1. Are you logged into the same D5 account on another device at the same time? (D5 only supports one active session per account.)
  2. Is your internet connection stable when launching D5?
  3. Did you install D5 as Administrator, or under a standard Windows user account?
  4. Are you using any firewall, antivirus, or VPN that might block D5 from maintaining server connection?
  5. What is your exact D5 version number?
3

Hi, belows stands my replys :
1 - It’s possible; my other PC is in Germany for repair and D5 is installed on it.
2 - Yes
3 - I don’t know, I think it’s a classic installation
4 - No
5 - The last one (3.0.1 ? )

Thank you

4

Hello. I am experiencing the same issue as the colleague above. Since the last D5Launcher update, I am logged out of my account after a few hours and have to log in again when launching Launcher or D5 Render. Regarding your questions:

  1. I am logged into D5 on only one device and use only one account.
  2. My network connection is stable.
  3. D5 Render and Launcher are installed in the Program Files directory from the administrator level, and the programme and launcher are run from the user account level.
  4. I do not use a VPN, I use the firewall and antivirus built into Windows, no external ones.
  5. D5 Launcher version 1.1.1.0005, D5 Render version 3.0.1.0683.

Best regards and thank you for looking into the matter.