Hello, I have a problem with a drs file, when I open it it seems as if it doesn’t load all the objects, trees, plants and other things that appear in the thumbnails of the photos created, in those thumbnails everything appears as when I took them but when I had to reinstall windows I saved the file and everything doesn’t appear as before, could you help me? Thank you very much in advance and best regards
Hi there @juancarlos
I apologize for the inconvenience. Can you please send us a screenshot of this issue? I await for your response, thank you.
If you look at the thumbnails you can see all the plants, which are not seen in the render, it’s as if I didn’t load it.
Hi there,
Can you try logging in to your account again? Also, do these assets appear when you move closer to them? If so, the cull distance or LOD might be the culprit, and try adjusting them.
Otherwise, you might want to send us your files so we can also test them on our end. Let me know if it is possible, thank you.