Problème lancement D5 render

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1

D5 render version : last one
Graphic card : 5080

Hi there, i do the last update today but when it’s finish, i want to start D5, launching, but i have this screen

Capture d'écran 2025-03-03 113825
Capture d'écran 2025-03-03 1138251547×1161 46.9 KB

And i can’t launch a project on D5.
Thanks

2

Hi @dard.c ,

We’re sorry you’re experiencing this problem. We are currently investigating and will resolve it as quickly as possible. Please send us a log file using the D5 Support Tool.

Here’s how:

  1. Follow the instructions in this post to collect the log file: How to use Support Tool? | User Manual
  2. Send the log file to support@d5techs.com and include a link to this forum post in your email so we can easily reference your case.

Thanks for your cooperation

3

HI,
I delete D5 render and install again with the older version and it’s good but i don’t want to do the last update if the problem is always here.

4

Hi there,

This issue has been addressed in the recent 2.10.0.0564 Update. If you are willing, you may try to update your software to its latest version. If the issue persists, please let me know and I will gladly assist your further. Thank you~