Problem with asset library after subscription renewal

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1

Hi all, i have been an avid user of d5 for almost 2 years. i had a subscription active until recently. Without noticing it since it was during holidays, the subscription run out after there was an error with the payment. When I finally got round to activating the subscription again, all my previous model assets were lost apart from only 10. Can you help me recover the rest? Luckily the materials are still there, although I think the categories are missing…

2

Hi @markosportalios apologies for the inconvenience. Kindly locate your config.ini file from your installation directory C:\Users\your account\AppData\Roaming\D5Config\xxxxxxxxx\

In the config.ini file, please delete thses two lines then save the file, reopen D5 Render.

[Repository]
TestUrl=https://xxxxxus-west-1.aliyuncs.com/asset/publish/2.6.0/1702952662485.zip

You can check out this similar issue from a user that was resolved in the past. (Solved) Updated to 2.7 and lost access to my Asset Library - Get Help - D5 RENDER FORUM

3

Thank you very much for your reply. My config file has these lines:

[General]
CustomValue=markosportalios@me.com

[Environment]
env=usa

[SQL]
fileID=20

[UeVersion]
VersionID=7

[Version]
InstallerVersion=2.9.1.0509

[Install]
FreshInstall=1

[Language]
Lang=en

[FirstOpen]
Check=1

[Login]
DiskId=KINGSTON SKC3000D2048_00000_00_000000_00_00062B_67_8A65CE_A0.
CustomName=markosportalios@me.com

[PictureandRealtime]
PreviewQuality=34

[WhatsNew]
version=2.9.1.0509

[iAU]
URL=
ue_onlineversion=

[localesPath]
Path=C:/Users/User/AppData/Roaming/D5Config/ad5ef02d8a37da6b6896f09e6d214a1d/extensions/D5.locales/0.0.35

[LastDRSDir]
Content=C:/Users/User/Dropbox/\x39c \x395 \x39b \x395 \x3a4 \x395 \x3a3/KURT & HEIDI - \x3a0\x39b\x391\x39a\x399\x391\x3a3_248/\x39c\x395\x39b\x395\x3a4\x397/kurt&heidi final/kurt&heidi final.drs

[mods]
plugin_vr=false

[studioPopup]
showed=1

[Project]
LowVersion=2

[DoneShutDown]
Enable=0

Which one should I delete???

Thanks again…

4

Hi @markosportalios,

I apologize for the delayed response. I would like to collect some more information regarding your issue.

Did you update your D5 version in the D5 client before or after renewing your subscription?

I recommend migrating your workspace to a different directory in the ‘Preferences’ in D5 and then restarting D5 to see if that resolves the issue.

If the problem persists, please collect your log file and share it with us at support@d5techs.com so we can assist you further. We sincerely apologize for the inconvenience.
Which folder are assets saved in? How to move them to another path? | User Manual

Thank you!
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