Problem after updating Live Sync to ver. 1.6.1.0020

Workflow SketchUp
1

Hello,
After updating LiveSync to ver. 1.6.1.0020 it can’t open D5 Render when I connect via SketchUp 2026. I tried multiple .skp files. It keeps trying to open D5 and the outcome is the same: it shows a message “Please launch D5 Render manually then sync again”. When I do as it says D5 Render also can’t open any .drs file. It just shut down. I can’t even open a new .drs file! Everything was working fine before this update…
CPU: 13th Gen Intel Core i9-13900KS
RAM: 64GB
Graphic Card: AMD Radeon RX7900XT - 20GB
OS: MS Windows 11 Pro - 64bit

2

Hi @ksdevelopment.ike

So, even opening a new D5 File or an existing project cannot be done after the plug-in update? And this is using the same D5 Version which worked before on your end, right?

Other than that, since D5 cannot open independently, it’s best to check the following, please send us these images:

3

Excactly, Clov!
I have D5 Render v 2.11.1
I’m sending you what you’ve asked via wetransfer because the files are too big:

4

Hi @ksdevelopment.ike

Thanks for sending the files. I’ve checked the video and I think both issues are different unless if you try to go back to the previous version of the livesync and it will work normally then I think the live sync is at fault if that is the situation.

  • The file failing to open may be related to the file size and your system information. Were you able to open another file aside from this one?
  • The prompt that appears in SKP after activating the livesync can be fixed when you try to open D5 first then activate the livesync, you can try it with an empty D5 file just to see if the prompt disappears.

Based on the screenshots you have sent, I would like to point out the following: