I have encountered a problem lately specifically the prompt that shows “Please log in with your EDU account on the bound device” when I try to log in using my edu account. Apparently, I have learned from the forum that you can only bind one device. Recently, I had my laptop repaired in which the whole PC needs to be reset.
I have sent an email to support@d5techs.com
Hi there,
Your educational license is bound to the device you used to apply. We do not recommend changing devices in the active span of your educational license, since unbinding it will result in a license downgrade (Community Version) and require you to reapply again. If you wish to proceed despite it, let me know thank you.
I would like to proceed, thank you.
Hi there,
Your account has been unbonded. We’ve made an exception in your case due to the necessary device repair that caused a system reset. However, changing registered device hardware is strictly prohibited to protect your personal information. If you need to switch to a new device, please wait until your current license expires and then reapply, logging in on the new device at that time. Thank you for your understanding.