today the 5D program has a problem. I try to log in to my account but the program is not responding. PLEASE HELP ME I WANT TO USE MY 5D STUDIO
D5 Render Version: 2.5.2.0332
Hello, @eng.alkathiry
firstly, could I ask what region are you currently in?
Then, can you log in on our website D5 Render ?
If yes, then please check your network condition, this kind of problem is often due to network connection. Please turn off VPN and Windows firewall, antivirus software temporarily if they are on.
We would also like to know if you are using D5 in your office since there could be IP block in companies.
If it still can’t be solved, please send your log to us (support@d5techs.com, and please describe the problem). You can refer to this post to learn how to collect logs: D5 Support Tool