Plants disappear when using regenerate

Hi,

My workflow is max>D5, and sometimes i m hit with the regenerate prompt, mostly due to small adjustments made in max. however, very often when i hit the regenerate button, my plants which have been placed with brush scatter, disappear. And there is nothing i can do to get them back. I have to redo them over and over again. I cannot even save the area

This is my first large project being done in D5, i like it so far, but there is no way to have a real workflow like this.

What is the solution to this issue?

Hi @ESD

Can you provide us with the following information, such as:

  • Where are these files located? Are they purely in the local path or in Cloud Storage? We generally recommend having the place local.

  • Are you able to experience this issue consistently? Perhaps, every time changes are made and scatter is asked to be regenerated, this is always the case?

  • Does this only occur to this file?

  • We would really prefer if you can send us a video recording of the issue.

  • What’s your D5 Render Version?

If possible, we would like to collect your 3d Model File + D5 File for us to test on our end. Of course, this also includes the information that are asked above. You may send it to support@d5techs.com and have it tlted Clov-Forum Plants disappear when using regenerate

Did you apply a ‘cull’ effect to the scatter? I’m trying to establish whether others are experiencing the same issue as me - all of my scatters are fine except the ones i cull as they disappear when i reopen the file. They are easy to locate in the search bar, just type “scatter” and they will all appear ready to reapply with a single click, but the cull will need to be done again.