Never renewing the pro account again!

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I am creating this topic to inform every user here (of course, do not care about the support team cause they do not care about us!)

After couple years being a Pro user and enjoying D5 alot, I have decided to not go pro again untill all the issues that users have are solved and an online live chat support is there to help when critical situation happens.

As everyone knows, almost all of us are being on heavy deadlines all the time and mostly need a quick and efficient support in moment, however, D5 team is not responding quickly and also sometimes completly igonre some issues.

For example, I have cereated a topic last week and still did not get a single respond for that.
After creating the topic I have delivered two projects fully without logging in to my account, despite being a pro.

Now I am thinking, why should I pay monthly for something that I not able to use?!!
We did support D5 with our payments, but lately, D5 is not supporting us when we need them the most.

This is my last topic and payment here, untill a responsible team is working with us!

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Hi @nima.mousavi9

Thank you for taking the time to share your concerns. We sincerely apologize for the frustration you’ve experienced. We understand how critical timely and reliable support is in your situation. Your feedback has been noted, and we will ensure it is shared with the team.

Your continued support as a Pro user over the years means a lot to us, and we fully understand your thoughts. We fully acknowledge our accountability for our shortcomings. Should you decide to continue using D5 in the future, or if you need assistance with any issue affecting your projects, we’ll be here to help and make things right.

Thank you again for your patience and for sharing your feedback.