somehow i can’t download materials and models from the library. They just circling around and at one point they just cancel their own download with no notifications or confirmation on me. When i tried to check on the three bar icon on the top-left side of the screen i noticed that my account on the d5 render app (the purple icon app) didn’t even logged in yet though i already log my account in the d5 launcher app (the black icon app). I tried checking all of the online features like the AIs but they seem not working as well.
I didn’t use VPN or a custom proxy setting whatever like that. I just installed D5 and directly use it for my projects.
Please log out of both the D5 Launcher and the D5 Render app, then restart both applications and log in again. There may be a temporary login sync delay on your end, which can cause asset downloads and online features to malfunction.
Let me know if the issue persists after trying this. Thank you
Hi @5013221088 Are you still unable to log into your account? If you’re still unable to access the Asset Library and AI features, I recommend trying a different internet connection such as your mobile hotspot to see if that makes a difference.
If you’re connected to a company network with firewall restrictions, please ask your IT team to assist with whitelisting the addresses I shared with you privately.
i’m able to log into my account, but still everytime i tried downloading anything from the library it still wont download it. tried to change the network and using vpn but still no luck
I apologize, but we don’t currently have streamlined instructions for whitelisting our IPs and domains, as they vary by software. Thank you for your understanding.
