my d5 is always crashing when rendering i tried already reinstalling the app

[jessica2]

[Clov]

Hi @jessica2

• Does this problem occur in other files? Or is it file-specific?
  If empty, demo, or very light scenes also have a similar issue, it may be a bug that needs to be reported as soon as possible.
• Can you normally create new scene files or run D5 demo files?
  If the problem only occurs with the current project or some of the scene files, it is likely that the file is too large and is consuming too much video memory, exceeding the load of your current device, and you need to lighten and optimize your file.

Please send us the following images:

• System Info
  
  
• VRAM: Please open the file while accessing this portion
  
  
• Memory Speed
  
  

[jessica2]

[jessica2]

@Clov this is the screenshots

[Clov]

Please confirm these information:

@Clov

• Does this problem occur in other files? Or is it file-specific?
  If empty, demo, or very light scenes also have a similar issue, it may be a bug that needs to be reported as soon as possible.
• Can you normally create new scene files or run D5 demo files?
  If the problem only occurs with the current project or some of the scene files, it is likely that the file is too large and is consuming too much video memory, exceeding the load of your current device, and you need to lighten and optimize your file.

• Additionally, if this is the only file that’s causing the issue and it’s consuming 15GB/16.0 GB in your VRAM, a crash is expected. You may want to optimize your file and reduce its load.
  
  
• Update your BIOS and disable any CPU/GPU Overclocking.