My account keeps logging out.

softwarelicense.plat · July 23, 2026, 11:30pm

Hi D5 Team,
I keep getting logged out. It is very annoying when I’m doing my projects.
Situation: I only work in 1 computer at the office.
Having tried solutions:

Disable VPN
Delete cid.dat file
Check Internet connection - work well & stable.
Can you suggest any other solutions for my issue?
Log File link (valid in 7 days only, please download & check): https://twk.pm/6fl637uga5

Clov · July 23, 2026, 11:38pm

Hi @softwarelicense.plat

Please confirm the following:

Any specific action that will trigger the account to log out? There’s a known issue in 3.1 with an error prompt saying “Unknown Error” or “Bad Request” [3.1.0] Account signs out when opening a model — cannot log back in (Bad Request / Unknown error) - Get Help - D5 RENDER FORUM
Which specific version are you using?

If you’re not using 3.1,

Check whether someone knows your D5 Account; if someone attempts to log in while you’re using it, this will result in immediate logout.
Major network fluctuation will result to your account being logged out, please try to connect to a different network, perhaps your mobile data, just to see if the issue persists.

softwarelicense.plat · July 24, 2026, 9:24am

Hi D5 Team,

Thank you for your advice,

I still can re-log in my account successfully, not having the same issue as the link you provided. I was working on my project when I was unexpectedly logged out. Fortunately, my work was not lost. It’s just frustrating to have to keep signing back into the account while I’m working.

I am using version 3.1.0.

Only my computer is logged in to this account.

My network connection has been stable, but I’ll try a different network if the issue happens again. Everything has been working smoothly today.

Please keep this case open, and I’ll provide another update next week.