Estou no meio de um projeto importante, ontem fechei o d5 render e hoje quando fui retomar surgiu essa mensagem e ele fecha, já reinstalei, já reiniciei, já tentei de tudo e nada. apenas surge uma mensagem igual a essa do anexo.
I apologize for the inconvenience. The image that you have attached was not successfully uploaded/attached in this forum post. Please reupload them for us to assess the current issue that you are experiencing.
Additionally, since it involves crashing, I may need to ask afew questions and request some information such as:
- Does this issue only happen to this specific file or to all of your files?
Please send us the following:
- System Information
- VRAM - Please open your file while accessing this portion of your GPU Info in taskmanager
- Memory Speed
Existem dois arquivos que está com esse problema, não são todos. segue as imagens das informações do sistema
This seems to be an error prompt when you are activating the plug-in.
May I know the following information?
- Which 3d Modeling software are you using?
- What is your Plug-in’s version? Please send us a screenshot. You should be using the latest version.
- Does this only occur when the plug-in is activated? How about direct import?
Uso o 3D Smax 2023, tanto com o plugin, quanto com a importação direta, isso acontece, o outro arquivo que isso acontece é com o sketchup e acontece o mesmo problema, não sei o nde posso encontrar a versão do plugin.
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You can check it here:
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Additionally, you can download the latest version of the plug-in on our official website: 3ds Max Rendering with Real-time Raytracing
[Update] This issue is caused by both the D5 File and the 3d Model stored in a Cloud Storage
Solution:
Place both files in local path while working, you can put them back in Cloud Storage for archiving purposes but make sure to zip them together.