Materials not showing correctly after moving the file to a different PC

[derwichedjazaerly.20]

Hello,

After transferring a D5 project from one PC to another, we’ve encountered an issue where some materials are no longer displaying correctly.

We moved both the D5 project folder and the linked SketchUp file to a different user account on a different PC. After reopening the D5 file on the new machine and re-linking the SketchUp model, some textures appear grey (it seems that only the base color is visible, while the base color map doesn’t seem to load, even though it shows up in the material preview).

Could you please advise on the correct workflow for moving a D5 project with it’s linked Sketchup model to a different PC?
Also, is there anything we can do to resolve this issue with the missing materials now?

Thank you in advance for your help.

Best regards

[Clov]

Hi @derwichedjazaerly.20

• Does this specific material display normally when you first open D5 Render without activating Livesync yet?

• How are these files stored in the other device? are you perhaps using a cloud storage? If so, please put them first in a local path while editing or working with this file.

• Which Version of the Live-Sync are you currently using? Please send us a screenshot
  

  

When transferring your D5 file to another device, we recommend zipping the D5 folder along with its 3D model. This makes it much easier to resync or relink them on the new device. Issues often arise when materials are renamed in SketchUp or when cloud storage is used for the transfer.