Material Picker Not working

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1

Greetings everyone,

I’m currently working on a D5 teams projects with multiple work sets. I’m having problems with the eye dropper tool (material picker). Even though I’m selecting the materials on the work set and model I’m currently working it doesn’t select neither let me change or edit the material, this problem is the same in all of the project work sets even if i use the central file with the capability of edit all work sets at once.

I have checked the graphics card update, window update, turned off and on my pc and other pc’s multiple times, log in and out of the accounts, reloaded the model in the work set and still doesn’t work. This problem begun two days ago, we have been working on this project days ago without any of this problems.

LOG FILES

2

Hi @mahjeedomoine

Thanks for all the troubleshooting you’ve done — really appreciate it. To check the Material Picker issue on our side, could you please send:

  1. A short screen recording of the problem
  2. Your full D5 project folder
    0
    0694×549 137 KB

This will help us confirm what’s happening and test it properly on our end.

3

Hello, The file i have is too large and i just i am able to share via Google drive

link

4

Hi @mahjeedomoine

Apologies, please upload your project folder and screen recording to WeTransfer and send me the link privately. https://wetransfer.com/

5

Also what i noticed is that this issue only happenes with the 2.11 latest version

6

Hi @mahjeedomoine

Got it, thanks for letting us know. We’ll review your case once we receive the project files with the recording. Thanks again for your patience :blush:

7

The file is also huge for the we transfer

8

Hi @mahjeedomoine

Apologies, if the file is still too large for WeTransfer, could you please send us a simpler, basic version of your file? You can create a duplicate and remove any unnecessary models or objects that aren’t related to the issue. Thanks for your understanding. :face_holding_back_tears: