Hello everyone,
I have been working on a project for over a month now.
Just a couple of minutes ago I found out my characters are not visible and suddenly realized that my main model and all models I placed in are not in the correct spot anymore!
it is bizarre how it happened as the main SKP file in D5 was locked.
the situation is like this:
when I click on scenes that I set in D5 it takes me to where the characters and placed model from the library are in the correct place and the building itself is far from its spot.
However, when I click the scenes from SketchUp it takes me to the correct building spot but all the elements are missing (1 and 2 are for reference in case there can be a solution)
I moved the model manually to the closest possible, for now I am ok
BUT ! there must be some features to stop this from happening, like locking the scene or sth like that.
Note that I did lock the model but it did move anyway(I tried playing around with XYZ numbers when model was locked and it did move anyway!)
its kinda stupid thing actually…the first time u import the model…u cannot extend the model more than the first region…if not the sync coordinate will be different from the first one…that what i found when it happen to me…
We need a way to specify a base point for location sync between new models. Today I resynced a model by copying in the updated model to the existing file and it still moved and i had to manually adjust its position.
well, I always use LiveSync. but I also think we need some base point and some locking elements to hold everything in place.
(out of topic: )This even is needed in scenes. as I sometimes mistakenly click on update and all my previous setup will be gone and do not know how to revert.
Hello. Are you currently using the Live Sync plugin, but the model is still misaligned? I suggest you to send us your su model and we will check what is causing your problem. Also, please let me know the version number of the plugin you are currently using.
You can share a link here or send your model to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)
thank you Luna for your response,
actually I managed to set the model in the old spot manually and shoot the animations, and moved on.
I let you know if it happens on other projects.
Thank you very much for your reply. If you experience this problem again, you can send us the model. Or, if you have time afterwards, you can test if this problem happens again with a simple model.
Yeah, I am working on a different model and this one is a unit interior and I do not have any D5 asset for reference in the model, so if it moves again I will be in trouble.
I remember you referred to some locking the model in place (coordinate?) option, am I right? Is there such an option in D5?
And in general, what would be the reason? I am almost sure that the model in D5 has not moved since I was working in SU, and 100% sure the SU model is still in place.
super weirdly the whole D5 assets are not in place anymore. Here is what is going on:
I noticed that D5 is not updating the model anymore so I saved/closed the software and restarted it.
Now I cannot see any assets and found out that all objects I placed from the D5 model library are somewhere else,
Now to check what the issue is, when I click a scene in D5 it takes me to where the assets are now, however by clicking on the same scene in SketchUp it takes me to where the real model is set(which should be correct, only if assets where still there) I’ll send some image or video in next post.
As you can see in the video, when I click from SU set is correct but assets are missing(moved to somewhere else)
When clicking the same scene from D5, it shows another place where the assets are now(no clue why they are moved there at all! just was working on them) and the model is not there.
So annoying and right now I am stuck very badly. If it was the model I may be able to move it and set it anyway but now with lots of assets not on their spot… do not know what to do.
I noticed that if I move the Skp file imported to D5, inside the D5 client, SU does not care and when I click on a scene from SU it still moves to correct spot related to the imported model. In this case I tried moving model in D5 and clicked on same scene in SU and it sets the correct scene again, so I can assume that this caused because of imported SKP file is moved. However, what I do not understand is HOW? how the skp model is moved in D5 to a random spot with difference in all 3 axis and so much way off, that I can be sure that it is not moved by mistake or missclicks.
I set the model to a close to original place again but this cannot happen every time.
I really need to find a reason for that…
btw I did lock the skp object in D5 so I assume it has to be locked in place which I think I am mistaken about that, it moves !
Locking the model should not solve the offset problem at this time.
For the live sync plugin, you can click sync pivot after the first sync. so that your origin in D5 will always be the same as in SU.
If this doesn’t work, please contact me. Maybe I can check out your problem via remote support.
By the way, your video doesn’t seem to be uploading successfully.
Good day I’m a computer technician, I have a Client that has been working with D5 and he loves this application. Recently we experienced an issue similar to this in Revit; where when he load and sync the project from Revit to D5 using D5 live sync. All the foliage and assets that he added on D5 appear on different coordinates, due to this is got complex to center all the objects to the correct coordinates. I’ve found that on the D5 tab in Revit, go to settings and activate “Use Survey point” and that solved the issue.
Hope this helps for any person that experience this problem.
