Hello, I have subscribed to the D5 Pro monthly plan, but I am experiencing login issues. Every time I log in, the system automatically logs me out, preventing me from using the software. Since I have paid for the monthly subscription, I kindly ask for your assistance in resolving this issue as soon as possible, so I can access the Pro benefits without interruptions.
Are you still experiencing this issue? Please confirm.
I’ve tested this on my end, and I’m not experiencing the same issue. Please try the following:
- Try to connect to another network or to your mobile data. Sudden account logouts are primarily caused by a complete internet connection fluctuation, not just momentary disruptions.
- Check for any blocks from your firewall or antivirus software.
- You may also try using a VPN and see if the issue persists.