Logged out after every restart

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1

Whenever I close D5 and reopen it, it logs me out. Is there some setting to avoid this as it is very annoying having to log in every time?

Thanks!

2

Hi there, I am here to help. I apologize for the inconvenience caused by this issue. May I know the current D5 version that you are currently using?

Version
Version1012×759 256 KB

I also want to know about your system info
System info
System info2399×660 520 KB

This might be caused by either of the following:

  • D5 does not support multiple log-ins on a single account, so if someone else tries to log it in while you’re using it, you will be forced log out.

  • This might be a network issue, “Account permissions will be verified before rendering to ensure asset accessibility. Please ensure a stable network connection.”

As for the connectivity issue:

  • I do suggest to try transferring to another network and see if there is a difference.
  • If there is a encryption software/VPN/antivirus software turned on, try turning it off in the meantime.

Let me know if any of these helps, thank you.

4

Hi again! Consider whitelisting D5 (in your VPN) since you mentioned using an office VPN would not allow you to use D5 Render. It would be best to consult your office’s IT department for guidance. You can also search online for instructions on ‘how to whitelist software’ on your VPN.

6

Hello, It is important to note that our website and the client should not be blocking user access. I kindly suggest reaching out to your company’s IT department to review the VPN settings. However, if that’s not possible, I can reach out to you in a private message to provide further details and assistance. Thank you so much for understanding.

8

I have consulted with the team and would like to learn more about your region/country that you are located and the office VPN (that blocks d5), as well as the other functional VPN. If you are uncomfortable disclosing it in this thread, you can message me privately. Thank you for your understanding.

9

Please check your message inbox I have sent you the IP address. Additionally, I also want to confirm and ask a few questions regarding this issue.

  • You can only access D5 Render and the D5 Render website (please specify if only the forum cannot be accessed and such) if you’re not using your office’s VPN?
  • Is there only a log out problem?
  • When you are able to access D5 Render with the other VPN that you are using, are you able to load and download the Library Assets Interface? (since these features also rely on the network connection)

Thank you.