hello,
I saved an environment preset in 5 seconds, if I want to load it into my scene, it continues to loop and nothing happens. Thank you for your help.
I’m stuck, still waiting
I apologize for the inconvenience. Have you tried connecting to another network or used a VPN? Presets are usually reliant on the internet/network connection, so any problems or issues with it may be caused by:
- Poor Network Connection
- Your Network Connection is blocking our IPs
Just to confirm the issue that you are experiencing:
- Can you use the AI Tool normally?
- Does this only occur in this particular Environment Asset? How about for Brush, Path, Scatter?
Thank you.
hello,
scatter brush works well and fast. Internet connection is ok. The hdr file for this environment is on the same machine, but in an other project file. I will try to save an other environment and see whats the issue
I was able to save another environment and reinstall it on another scene. This one doesn’t work. So I try to manually copy the settings, but it doesn’t give the name of the HDR map, it’s weird
Can you check if this custom HDRI is present in your Workspace folder? It is usually found in this file directory C:\D5 WorkSpace\customhdr
I used a Demo Scene file and tried generating an Effect which I stored in D5 Studios, no issue on my end.
- This issue persists in all of the other files, right?
- Does this issue occur even if you are using the built-in HDRI Maps in D5 Render?
- If possible, can you send us a copy of the HDRI that you are currently using where this issue was evident?
Yesterday I recorded a new environment, which I saved and was able to save and reuse.
Today, I tried to save the “Turdot” environment, but I still can’t reload it.
Can you send us your log files and D5 scene file?
- You may send it to support@d5techs.com and have it titled ‘Clov-Forum Loading Environment Preset’
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How to use Support Tool? | User Manual
thanks for your help, i sent the log file to you, and i will send the files you request