Loading environment preset

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1

hello,
I saved an environment preset in 5 seconds, if I want to load it into my scene, it continues to loop and nothing happens. Thank you for your help.

2

I’m stuck, still waiting

3

Hi @julienfischel

I apologize for the inconvenience. Have you tried connecting to another network or used a VPN? Presets are usually reliant on the internet/network connection, so any problems or issues with it may be caused by:

  • Poor Network Connection
  • Your Network Connection is blocking our IPs

Just to confirm the issue that you are experiencing:

  • Can you use the AI Tool normally?
  • Does this only occur in this particular Environment Asset? How about for Brush, Path, Scatter?

Thank you.

4

hello,
scatter brush works well and fast. Internet connection is ok. The hdr file for this environment is on the same machine, but in an other project file. I will try to save an other environment and see whats the issue

5

I was able to save another environment and reinstall it on another scene. This one doesn’t work. So I try to manually copy the settings, but it doesn’t give the name of the HDR map, it’s weird

hdr cap
hdr cap1495×1153 1.05 MB

6

whereas for this project it clearly indicates the name of the HDR map

capo hdr 3
capo hdr 31051×907 625 KB

7

Hi @julienfischel

Can you check if this custom HDRI is present in your Workspace folder? It is usually found in this file directory C:\D5 WorkSpace\customhdr

image
image965×287 22.2 KB

I used a Demo Scene file and tried generating an Effect which I stored in D5 Studios, no issue on my end.

image
image1920×1032 622 KB

  • This issue persists in all of the other files, right?
  • Does this issue occur even if you are using the built-in HDRI Maps in D5 Render?
  • If possible, can you send us a copy of the HDRI that you are currently using where this issue was evident?
8

Hello,
no, it’s empty

custhdr
custhdr1248×586 16.4 KB

9

Yesterday I recorded a new environment, which I saved and was able to save and reuse.
Today, I tried to save the “Turdot” environment, but I still can’t reload it.

capturdot
capturdot756×678 194 KB

10

Hi @julienfischel

Can you send us your log files and D5 scene file?

11

thanks for your help, i sent the log file to you, and i will send the files you request

12

Hi @julienfischel

I just tested your file. Please make sure that the HDRI that you have used exists in the D5 Workspace folder > Custom HDRI. If this specific HDRI does not exist, the problem occurs, and it will load indefinitely.

I downloaded the exact same copy of your HDRI from polyhaven and imported it to D5 then generated the Preset again, now it is working normally. Approaching Storm HDRI • Poly Haven