Live sync not working

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1

hello team i’m facing the same issue with livesync when ever i try send my scene to d5 by livesync 3ds max 2025 shut down immediately please help…

my log link

2

Hi there,

Sorry that this is happening to you, I am here to help!

Have you tried running D5 Render and 3DS MAX in Admin mode?
Have you tried running D5 Render first then 3DS Max next?

I have seen that you have sent your log files, and it needs Access in order to download it.

Could you please send it to me via DM or via email at support@d5techs.com and add “@Aryan” so that i could pull it up.

Let me know if you have sent it over so that i could forward it to the team.

Cheers,
Aryan

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3

i have send you on support@d5techs.com please check

4

Hi there,

Thanks for sending this in, I will get back to you as soon as possible.

Cheers,
Aryan

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5

thank you soo much

6

Hi there,

I have extra questions that needs to be answered together with my first initial questions.

May I know the D5 Version you are currently using?

Also does this happen to a single 3DS Max File or happens to multiple files?

Could you please send me the project file so that i could test it on my end.

Thank you
Aryan

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7

latest version of d5 and no for every file 3ds shutdown immediately…

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8

wait sharing link for the file

9
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10

I will be checking the file first, and I will be then reporting this to the group.

Thank you for you patience.

Cheers,
Aryan

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11

thank you for the support

12

Hi there,

Have you tried re-installing both as clean install both 3DS Max and D5 Render?

Also can you monitor your RAM AND VRAM USAGE while using both.

Also can you make sure that your plugin version is 1.1.0.0085, it is now available and you can download it from the official website

Cheers,
Aryan