LITE download

Get Help
1

Hi guys, I’m trying to download the Lite plugin from the D5 Launcher, but it gets stuck at “Downloading 100%” and never completes. Because of this, the plugin doesn’t appear in SketchUp—neither in the toolbar nor in the Extensions menu.

What should I do to fix this? I’m using the Pro version.

2

Hi @alejandro1

Thank you for reaching out, and sorry for the inconvenience caused. Could you please provide some details:

  1. Which version of SketchUp are you using?
  2. Are you using the latest version of the D5?
  3. Does the download freeze at 100%, or does it finish, but the plugin still doesn’t appear?
  4. Are you using a VPN, proxy, or firewall that could affect downloads?
  5. Have you checked Extension Manager in SketchUp to see if the plugin is listed or disabled?
  6. Could you share a screenshot of the D5 Launcher when the download is stuck?

Looking forward to your response so we can get your plugin working properly.