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Apologies for any inconvenience caused. What version of D5 Render are you using? If possible, could you please share the project file where this issue occurs, along with the D5 log files, so we can reproduce and inspect the behavior on our end?
You may email the files to support@d5techs.com. Please tag me in the email and include the link to this forum thread so we can easily track the case. Thank you for your cooperation, and we look forward to your reply.
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I’m using version 3.0, which I believe is the latest update. I think the issue comes from the software rather than the files, because I also tried opening new D5 files and encountered the same problem.