Lagging while downloading assets

AnasArchViz · April 27, 2025, 7:07pm

Hello , Recently i noticed that i can’t move in smoothly while downloading assets whether if i’m downloading materials or models , even when downloading terrain assets.
and it starts to get laggier the more i download many assets at the same time, one time i couldn’t even save the file through ctrl+s or from the file menu.

anyone else having this problem?

EDIT : Even menus lag and buttons stop working but when the download finishes everything works fine again

Clov · April 27, 2025, 10:22pm

Hi @AnasArchViz

I apologize for the inconvenience. Can you send us the following information?

System Information

System info2399×660 520 KB
VRAM - Please open your D5 Render then download and asset while opening this window.

VRAM1197×722 32.2 KB
Memory Speed

image992×707 27.1 KB

AnasArchViz · April 27, 2025, 10:32pm

Screenshot 2025-04-28 002707

Clov · April 28, 2025, 1:35am

Hi @AnasArchViz

Thanks for these images.Please try to update your Graphics Card Driver to version 572.47(we don’t recommend updating to the latest one since it has a lot of issues)

AnasArchViz · April 28, 2025, 1:12pm

I updated it and the same problem keeps happening

Clov · April 28, 2025, 11:21pm

Hi @AnasArchViz

Can you generate a log file for us? You may send it here via DMs

Support Tool - How to use Support Tool? | User Manual
It would also be best if you can also provide a video-recording of the process.

Thank you.

AnasArchViz · April 29, 2025, 1:14pm

here is a video that clears the problem

Here is the log file

Clov · April 30, 2025, 6:03am

Hi @AnasArchViz

Thank you for providing these files. Can you please try to whitelist our IPs relating to asset download? I will send it to you privately.

Just to clarify,

Does this only occur in this file?